Xperience It

Change Management

Most change efforts are “fixes that fail” or fall short of their desired outcomes because:

• The wisdom of the past to RETAIN and the necessities of the future to ATTAIN were not effectively identified and incorporated into the change effort;
• The change effort was viewed as a “solution” to identified “problems” as opposed to natural and ongoing oscillations that have the potential to be managed in SUSTAINABLE ways; and,
• Key stakeholders were either not included or not included efficiently and effectively in the process resulting in the view of the effort as being either too directive or too participatory.

 Teams or organizations that use the combination of Xperience® change management tools and processes achieve the following results:

• Tap Cultural Capital — The New Frontier of Competitive Advantage
• See a more complete picture of the change;
• Reduce the potential for oscillation and second-guessing of decisions;
• Use resistance as a resource;
• Promote sustainable change-ability; and,
• Gain competency in dealing with the uncertainty and ambiguity of change in the future.

When your organization or team is ready to go from “fixes that fail” to “sustainable flow” please contact Xperience. How is sustainable flow accomplished? Some basic principles in the approach, which borrows heavily from Barry Johnson    , PhD, Jake Jacobs of Real-time Strategic Change, and The Richard Barrett     Values Center, are:

RETAIN and ATTAIN by
Combining the best of your past and present and compelling visions for your desired future. When you build this integrated picture, people are energized to make it real.

SUSTAIN by
Planning and Doing — in the moment. Live in your future and plan for it at the same time.

Engaging and Including
Clear direction with limited inclusion and broad-based participation create engagement and sustainable action.

Keeping Reality in the Conversation
Expand your thinking by looking outside your organization to gain perspective and focus inside your organization to gain insight.

Creating Community
Ensure people feel allegiance to their respective part of the organization and allegiance to the larger whole.

Building Understanding
Share information that needs to be common throughout the entire organization and restrict custom information that meets unique needs of specific parts.